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FAQ

Symptom Possible Cause Suggested Action
Software prompts authorization exception Dongle not inserted or poor interface contact Re-plug the dongle and check the indicator light status.
Frequent grasping failures Environmental lighting or position offset 1. Check for strong light directed at the camera;
2. Re-calibrate the relative distance between the desktop and the flange.
Model runs successfully, but robot does not react Object is out of field of view View the camera feed via an external monitor and readjust object positions.
Program crashes during operation Hardware overheating or high system resource usage Check if cooling is normal; restart after cooling down.